2007 marked the 13th consecutive year that TotalView users have gathered together in Dallas to share ideas with their peers and learn about new developments from IEX product experts. The event took place May 14th to May 17th at the Hyatt Regency Dallas.

We had over 900 attendees and more than 80 presentations, making this the largest conference in the industry devoted exclusively to workforce management issues.

IEXcellence Award Honors Top Contact Centers

Winners Announced at Industry's Largest Workforce Management Conference

IEXcellence awards recognize contact centers demonstrating the use of innovative workforce management practices to achieve significant operational benefits. Winners were showcased at the 12th annual TotalView® User Conference, the industry's largest annual conference devoted to workforce management issues and practices.

“The IEXcellence award program recognizes the top achievements of contact centers putting workforce management at the foundation of their operation,” said IEX President Debbie May. “The winners and the applicants demonstrated exceptional results—maximizing service goal achievements while minimizing overhead expenses. We are proud to have played a role in their success.”